Terms and Conditions

Introduction

Zonicsoftitweb Solution is overseen by ZONICSOFT IT WEB SOLUTIONS PRIVATE LIMITED ("we," "us," or "our") with a steadfast focus on optimizing the user ("you," "your") experience. By using our services, you confirm that you have read, understood, and accepted the terms laid out herein.

This agreement forms a binding contract between you and the platform, governing all transactions and interactions.

Continued use of the services constitutes acceptance of any updates or modifications made to these terms.

You are responsible for complying with all rules and policies posted on the website.

If you do not agree with any part of the agreement, you should discontinue use of the service immediately.

Account Registration

  • To access certain features, users may be required to create an account by providing accurate and verifiable information.
  • You must ensure that your registration details remain up to date at all times.
  • Each account is intended for a single user and cannot be transferred or shared without explicit authorization.
  • The platform reserves the right to refuse or cancel registration at its discretion.

Authorized Users

  • Only individuals or entities with legal capacity to enter into binding agreements are permitted to use the services.
  • You are responsible for all activity carried out under your account by any authorized user.
  • Unauthorized access or use of another person’s account is strictly prohibited.

Service Description

  • The platform provides digital tools to initiate, receive, and manage payments through compliant and secure channels.
  • Services may be updated periodically to enhance performance, security, or user experience.
  • Access to specific features may depend on user verification and eligibility criteria.
  • The platform does not guarantee uninterrupted access or faultless functionality at all times.

Fees and Charges

  • Applicable service charges will be communicated transparently before usage.
  • Failure to clear dues may result in suspension or termination of services.
  • Taxes, levies, or statutory payments, if applicable, are borne by the user.
  • Refund of fees, if any, will be processed according to the Refund Policy.

Payment Processing

  • The platform acts as a facilitator and does not hold responsibility for disputes between payers and recipients.
  • Transaction timelines may vary depending on partner banks and Payment solutions.
  • Chargebacks, reversals, and failures will be managed as per industry and regulatory norms.
  • Users must promptly report unauthorized or suspicious transactions.

Security Measures

  • We implement encryption and other security technologies to protect user data and transactions.
  • You must keep login credentials confidential and secure.
  • Sharing sensitive information over unsecured channels is at your own risk.
  • The company is not liable for losses arising due to user negligence.

User Responsibilities

  • Provide accurate, complete, and updated information at all times.
  • Refrain from engaging in fraudulent, unlawful, or abusive activities.
  • Comply with all applicable laws, rules, and regulations while using the services.
  • Report discrepancies, bugs, or unauthorized activities immediately.

Prohibited Activities

  • Use of the platform for money laundering, terrorist financing, or other illegal purposes is strictly prohibited.
  • Spamming, phishing, or exploitation of system vulnerabilities is not allowed.
  • Attempts to decompile, reverse-engineer, or tamper with services are forbidden.
  • Violation may result in suspension, termination, or legal action.

Limitation of Liability

  • The company shall not be held liable for indirect, incidental, or consequential damages arising from service use.
  • We do not guarantee uninterrupted access, error-free transactions, or immunity from cyberattacks.
  • Liability, if proven, is limited to the amount of fees paid by the user for the specific service.
  • Users accept full responsibility for any loss due to negligence or misuse of credentials.

Termination

  • We reserve the right to suspend or terminate user accounts in case of policy violations, suspicious activity, or misuse.
  • Users may also request account closure, subject to clearance of all dues.
  • Termination does not absolve users from pending obligations or liabilities.
  • Access to historical data may be limited post-termination.

Amendments

  • The company reserves the right to modify, add, or update these terms at any time.
  • Changes will be effective immediately upon publication on the website.
  • Users are encouraged to review terms periodically for updates.
  • Continued use of the services implies acceptance of revised terms.

Contact and Support

  • For queries, concerns, or feedback related to these terms, users may reach out through info@zonicsoftitwebsolution.com.
  • The support team aims to respond promptly and resolve issues within a reasonable timeframe.
  • Communication must be respectful and directed through the designated channels.
  • Escalations, if unresolved, may be directed to the grievance officer as per statutory requirements.