Terms and Conditions

  • Zonicsoftitweb Solution is overseen by ZONICSOFT IT WEB SOLUTIONS PRIVATE LIMITED ("we," "us," or "our") with a steadfast focus on optimizing the user ("you," "your") experience. By using our services, you confirm that you have read, understood, and accepted the terms laid out herein.
  • This agreement forms a binding contract between you and the platform, governing all transactions and interactions.
  • Continued use of the services constitutes acceptance of any updates or modifications made to these terms.
  • You are responsible for complying with all rules and policies posted on the website.
  • If you do not agree with any part of the agreement, you should discontinue use of the service immediately.

Account Registration

  • To access certain features, users may be required to create an account by providing accurate and verifiable information.
  • You must ensure that your registration details remain up to date at all times.
  • Each account is intended for a single user and cannot be transferred or shared without explicit authorization.
  • The platform reserves the right to refuse or cancel registration at its discretion.

Authorized Users

  • Only individuals or entities with legal capacity to enter into binding agreements are permitted to use the services.
  • You are responsible for all activity carried out under your account by any authorized user.
  • Unauthorized access or use of another person’s account is strictly prohibited.

Service Description

  • The platform provides digital tools to initiate, receive, and manage payments through compliant and secure channels.
  • Services may be updated periodically to enhance performance, security, or user experience.
  • Access to specific features may depend on user verification and eligibility criteria.
  • The platform does not guarantee uninterrupted access or faultless functionality at all times.

Fees and Charges

  • Applicable service charges will be communicated transparently before usage.
  • Failure to clear dues may result in suspension or termination of services.
  • Taxes, levies, or statutory payments, if applicable, are borne by the user.
  • Refund of fees, if any, will be processed according to the Refund Policy.

Payment Processing

  • The platform acts as a facilitator and does not hold responsibility for disputes between payers and recipients.
  • Transaction timelines may vary depending on partner banks and Payment solutions.
  • Chargebacks, reversals, and failures will be managed as per industry and regulatory norms.
  • Users must promptly report unauthorized or suspicious transactions.

Security Measures

  • We implement encryption and other security technologies to protect user data and transactions.
  • You must keep login credentials confidential and secure.
  • Sharing sensitive information over unsecured channels is at your own risk.
  • The company is not liable for losses arising due to user negligence.

User Responsibilities

  • Provide accurate, complete, and updated information at all times.
  • Refrain from engaging in fraudulent, unlawful, or abusive activities.
  • Comply with all applicable laws, rules, and regulations while using the services.
  • Report discrepancies, bugs, or unauthorized activities immediately.

Prohibited Activities

  • Use of the platform for money laundering, terrorist financing, or other illegal purposes is strictly prohibited.
  • Spamming, phishing, or exploitation of system vulnerabilities is not allowed.
  • Attempts to decompile, reverse-engineer, or tamper with services are forbidden.
  • Violation may result in suspension, termination, or legal action.

Limitation of Liability

  • The company shall not be held liable for indirect, incidental, or consequential damages arising from service use.
  • We do not guarantee uninterrupted access, error-free transactions, or immunity from cyberattacks.
  • Liability, if proven, is limited to the amount of fees paid by the user for the specific service.
  • Users accept full responsibility for any loss due to negligence or misuse of credentials.

Termination

  • We reserve the right to suspend or terminate user accounts in case of policy violations, suspicious activity, or misuse.
  • Users may also request account closure, subject to clearance of all dues.
  • Termination does not absolve users from pending obligations or liabilities.
  • Access to historical data may be limited post-termination.

Amendments

  • The company reserves the right to modify, add, or update these terms at any time.
  • Changes will be effective immediately upon publication on the website.
  • Users are encouraged to review terms periodically for updates.
  • Continued use of the services implies acceptance of revised terms.

Contact and Support

  • For queries, concerns, or feedback related to these terms, users may reach out through info@zonicsoftitwebsolution.com.
  • The support team aims to respond promptly and resolve issues within a reasonable timeframe.
  • Communication must be respectful and directed through the designated channels.
  • Escalations, if unresolved, may be directed to the grievance officer as per statutory requirements.