Privacy Policy

Personal Information

  • ZONICSOFT IT WEB SOLUTIONS PRIVATE LIMITED ("we," "our," and "us") is the owner of Zonicsoftitweb Solution. Our priority is to protect the privacy of our users ("you" and "your"). We collect information that identifies or can be used to identify an individual user.
  • This may include details provided during sign-up, transactions, or support requests.
  • Users are responsible for ensuring the accuracy of the information they share with us.

Data Collection

  • Data is collected through forms, interactions with our platform, and automated systems.
  • We gather only the information necessary to provide and improve our services.
  • All data collection practices are aligned with applicable legal and regulatory standards.

Usage Information

  • Information about how users interact with our platform - such as device type, browser, and session data - is collected.
  • This helps us enhance user experience, monitor performance, and troubleshoot issues.
  • Usage data is anonymized and aggregated wherever possible.

Cookies

  • Cookies are used to personalize services, remember user preferences, and track website activity.
  • Users can manage cookie settings through their browser controls.
  • Disabling cookies may limit access to certain features or affect performance.

Security Measures

  • Multiple layers of technical and administrative safeguards are in place to protect personal data.
  • Access to sensitive information is restricted to authorized personnel only.
  • We conduct regular security assessments to stay ahead of emerging threats.

Third-Party Services

  • We may engage external service providers for analytics, support, or transaction facilitation.
  • These third parties are contractually obligated to follow strict data protection protocols.
  • We do not permit third parties to use personal data for purposes beyond agreed services.

Data Retention

  • Data is retained only as long as necessary for business, legal, or regulatory purposes.
  • Once data is no longer required, it is securely deleted or anonymized.
  • Retention periods may vary depending on the nature of the data and the applicable requirements.

Information Sharing

  • Personal data is not shared with unaffiliated entities without user consent, unless required by law.
  • We may share information with service partners bound by confidentiality obligations.
  • Any information disclosure is done with transparency and accountability.

Legal Obligations

  • We may disclose data to comply with legal directives, enforce policies, or respond to legitimate government requests.
  • Such disclosures are made only after verifying the necessity and validity of the request.
  • The platform is committed to balancing compliance with user privacy.

User Rights

  • Users may request access to their data, seek corrections, or ask for deletion, where applicable.
  • We also provide the ability to review and update personal details through account settings.
  • Requests are processed in a reasonable timeframe, subject to verification.

Consent

  • By using our services, users provide consent to collect, store, and process their data as outlined.
  • Consent may be withdrawn at any time, subject to legal and contractual limitations.
  • Continued use of the platform implies continued acceptance of this policy.

Opt-Out Options

  • Users may opt out of receiving promotional messages through the preference settings.
  • Functionality-based communications, such as transaction alerts, may not be subject to opt-out.
  • We honor opt-out requests promptly and in compliance with applicable regulations.

Children’s Privacy

  • Our services are not intended for individuals under the age of 18.
  • We do not knowingly collect data from minors.
  • If such data is discovered, it will be deleted upon verification.

Updates to Privacy Policy

  • This policy may be revised periodically to reflect changes in technology, laws, or services.
  • Continued use of the services after changes implies acceptance of the updated terms.

Contact Information

  • For any questions, requests, or complaints related to privacy, users may reach out via info@zonicsoftitwebsolution.com.
  • We aim to respond to inquiries within a reasonable period.

Encryption

  • All sensitive data is protected using strong encryption methods during transmission and storage.
  • Encryption standards are reviewed and updated to reflect evolving security needs.
  • This ensures confidentiality and reduces the risk of unauthorized access.

Data Breach Notification

  • In the event of a confirmed data breach, we will notify affected users without undue delay.
  • Notifications will include details of the breach, its impact, and steps taken for mitigation.
  • We are committed to transparency and taking prompt action in such scenarios.

Refund Policy

  • This policy outlines the terms under which refunds may be issued for transactions processed through our platform.
  • Refunds are subject to verification, eligibility checks, and service-specific conditions.
  • The platform reserves the right to modify refund guidelines without prior notice.
  • All refund-related processes are handled transparently and fairly.
  • Please note that it will take 5 to 7 business days to process the refunds.

Refund Requests

  • Users must submit refund requests through the designated email.
  • Requests should include transaction details and the reason for the refund.
  • Incomplete or unverifiable refund requests may be declined.

Eligibility for Refunds

  • A refund may be considered if the transaction was unauthorized, failed, or processed in error.
  • Eligibility also depends on the refund terms agreed upon between the transacting parties.
  • Refunds are not granted solely due to change of preference or delayed processing.

Cancellation

  • If a transaction is cancelled before it is fully processed, it may be eligible for a refund.
  • Cancellation requests must be submitted within the stipulated window.
  • Once a transaction is completed, cancellation is subject to additional scrutiny.

Transaction Disputes

  • Disputes may arise from unauthorized charges, failed deliveries, or duplicate transactions.
  • Users must report disputes promptly along with supporting documentation.
  • The platform may coordinate with stakeholders to investigate and resolve the issue.

Chargebacks

  • Chargebacks initiated through banks will be evaluated and responded to in accordance with legal procedures.
  • Frequent or unjustified chargebacks may result in restricted account privileges.
  • Supporting evidence is required from both parties during the chargeback resolution process.

Processing Time

  • Approved refunds are generally processed within a standard working timeframe.
  • Delays may occur due to banking procedures, holidays, or third-party validations.
  • Users will be notified once the refund is initiated.

Refund Criteria

  • The transaction must be verified and validated by our internal team before a refund is approved.
  • Refunds are subject to the nature of the issue, user compliance, and policy adherence.
  • All supporting evidence should be provided for faster resolution.

Refund Methods

  • Refunds are usually credited back to the original source of payment.
  • In certain cases, alternative refund modes may be used based on feasibility.
  • The refund method cannot be changed once the process has been initiated.

Refund Conditions

  • All conditions laid out during the transaction must be met for the refund to be applicable.
  • The refund amount may be adjusted based on service charges, usage, or partial delivery.
  • If any fraudulent activity is detected, refund rights may be forfeited.

Non-Refundable Fees

  • Certain processing or platform charges are non-refundable, irrespective of transaction status.
  • Users will be informed of such charges prior to initiating a payment.
  • These charges cover administrative, compliance, or service-related costs.

Subscription Refunds

  • Subscription-based services may follow a pro-rata refund model, if applicable.
  • Refunds are not granted for services already utilized or consumed.
  • Subscription cancellations must comply with notice periods to qualify for refunds.

Partial Refunds

  • In cases where part of a service has been delivered, a partial refund may be considered.
  • The amount refunded will depend on service consumption or delivery scope.
  • Partial refunds require clear documentation and justification.

Refund Processing Fees

  • Some refunds may involve a minimal processing fee to cover operational costs.
  • This fee will be deducted from the final refundable amount.
  • Users will be informed of any such deduction in advance.

Customer Support

  • Our support team is available to assist users with any refund-related concerns.
  • Queries are handled with care, and efforts are made to resolve them swiftly.
  • Support is available through various channels as listed on our platform.

Communication Channels

  • All refund communications must be made through verified contact methods listed on the website.
  • Users should refrain from using unofficial platforms to seek updates.
  • Prompt communication ensures faster query handling and resolution.

Policy Updates

  • This refund policy is subject to periodic review and changes.
  • Users are advised to revisit the policy page to stay updated.
  • Continued use of the platform implies acceptance of revised terms.

Contact Information (Refund)

  • For refund-related queries or issues, users may contact the team using the information provided on the official website.
  • Ensure to include transaction reference and user identification for efficient service.
  • All requests are treated confidentially and resolved in a timely manner.